Zeraingo Udalen Denda - Tienda del Ayuntamiento de Zerain

Zerainen irudia

INFORMATION

Customer service

Telephone: +34 943 80 17 24
Office hours: 8:30 a 14:00
Arkaitz Estensoro
zerain@udal.gipuzkoa.net

General information

ZERAIN is a new company whose aim is to show to the world the quality, balance, personality and maturity of our regional products. These products are protected and guaranteed by a regulation council that assesses their quality by means of rigorous controls.

ZERAIN System of purchase

There are several ways to access the purchasing section of the ZERAIN website:

From the main page it is possible to access different sections of our website; you can read the information pages of the different regions. Also you will get information about the products on our website, and have the opportunity to buy them. At the SHOP section, you can choose a section and look at the different products, read the data sheet of each product, and add them to the shopping basket.

General buying Conditions

All shopping in ZERAIN is subject to the conditions shown below.

Payment systems

Shopping in ZERAIN is based on a Credit Card payment system supplied by Gipuzkoako Kutxa and 4B net, which guarantees the privacy and security of the payment/purchase.

Security

Secure Socket Layers (SSL), an advanced security system used by ExpoQalidad, protects all data sent to us by Internet. All the information that arrives to us by means of an order (name, direction and credit card number included) is ciphered by a secure server. With this procedure, we assure confidentiality of the credit card information and invoicing data until they arrive at the transaction centre. ExpoQalidad assures a secure payment.

Confidentiality

In ZERAIN we really appreciate the trust the customer has deposited in us. For that reason, our most important commitment is to assure the confidentiality of this data. Any idea, suggestion or information you want share with us will only be used to improve our service.

Delivery and shipping

ZERAIN has the right to change the shipment system or the company, even if it’s otherwise indicated on the webpage, if this doesn’t damage the customer.

However, normally, the shipments of ExpoQalidad will be made by the Nacex courier company. The delivery times will be the following: In the orders that are made in week days before 12:00, 48 hours within Spain and 72 hours to countries within the European Union. When the order is made after 12:00, the delivery time will be one day more.

The delivery costs will be 8 € in the Iberian peninsula within Spain, no matter the quantity of the purchase. For other destinations, the delivery costs will appear on the screen after indicating the delivery address.

Warrant and returns

The objective of ZERAIN is to please all its clients; for this, the client has 7 days to let ZERAIN know any indication about the product or the shipment. If there is some irregularity on the delivery, please contact us before 24 hours, calling to the telephone +34 943 801 505 or e-mailing to denda@zerain.com

Ayuntamiento de Zeraingo Udala 2005 ©